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Severe weather affecting New South Wales

The nbn project | Published on 18 March 2022
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In this blog, we’ll provide updates on our severe weather recovery efforts and details of our support to local communities as it relates to the nbn™ network. Ongoing updates can also be found on the nbn Twitter account @NBN_Australia. You do not need a Twitter account to access these updates.

18 March at 1:36pm AEDT

  • The number of homes and businesses impacted by outages on the nbn™ network is now down to just under 500 services across New South Wales.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina)
    • Broadwater (Broadwater Hall, Little Pitt Street, Broadwater)
    • Coraki (Coraki Uniting Church, 50 Adams Street, Coraki)
    • Coraki (Coraki Golf Club, Kardina St, Coraki)

  • We are working as hard as we can to get access and restore services, and have field technicians out and about.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information.
  • This will be the last blog update for this issue but we will continue to update our Twitter account with locations of temporary equipment as needed.

16 March at 1:23pm AEDT

  • The number of homes and businesses impacted by outages on the nbn™ network is now down to just over 1,000 services in New South Wales (including both Greater Sydney and Northern NSW).
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina)
    • Broadwater (Broadwater Hall, Little Pitt Street, Broadwater)
    • Coraki (Coraki Golf Club, Kardina St, Coraki)
    • Evans Head (Rec Hall, Kirkland Court, Evans Head)
    • Lismore (Oakes Oval, 144 Magellan Street, Lismore)
    • Wardell (Wardell & District War Memorial Hall, 49 Richmond St, Wardell)
    • Woodburn (McGeary Bros – 9630 Pacific Highway, Woodburn)

  • Our focus remains on continued restoration as access is made available, and if it is safe to do so, and identifying damage to specific sites.
  • We are working as hard as we can to get access and restore services, and have more field technicians out and about. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information.

Greater Sydney, South Coast, Northern New South Wales

14 March at 11:05am AEDT

  • We’ve continued the restoration of nbn™ services impacted by the recent flooding events over the weekend, with impacted homes and businesses now down to just over 1,400 services in Northern New South Wales.
  • Our focus remains on continued restoration as access is made available, and if it is safe to do so, and identifying damage to specific sites.
  • We are working as hard as we can to get access and restore services, and have more field technicians out and about. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Woodburn (Corner of River St and Cedar St, Woodburn)
    • Woodburn (McGeary Bros – 9630 Pacific Highway, Woodburn)
    • Coraki (14 Adams Street, Coraki)
    • Wardell (Wardell & District War Memorial Hall, 49 Richmond St, Wardell)
    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina)
    • Broadwater (Broadwater Hall, Little Pitt Street, Broadwater)
    • Evans Head (Rec Hall, Kirkland Court, Evans Head)

  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information. We also continue to regularly update local media.

Greater Sydney, South Coast, Northern New South Wales

13 March at 11:20am AEDT

  • Progress to restore services affected by outages on the nbn™ network continues, with good progress once again last night.
  • The number of homes and businesses affected by outages across Sydney is about 600 services, and for the rest of the state, about 1500.
  • Across Sydney, areas in the Hawkesbury including North Richmond, suburbs in and around the Camden area including Narellan, Silverwater, Rydalmere and Sylvania are most affected.
  • Across regional New South Wales, we are seeing areas affected include Ballina, Coffs Harbour, Goonellabah, Hastings Point, Lismore, Murwillumbah, and Southern Tablelands around Mittagong.
  • We have equipment set up at the following areas where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Woodburn (Corner of River and Cedar St, Woodburn)
    • Coraki (14 Adams St, Coraki)
    • Lismore (Oakes Oval, 157 Magellan St Lismore)
    • Evans Head (Rec Hall, Kirkland Court, Evans Head)
    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina)
    • Broadwater (Broadwater Hall, Little Pitt Street, Broadwater)
  • Last night, we flew in additional equipment to support, and we are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • There are several areas that we are still gaining access to due to flooded roads and debris. We are also working on some restoration work, which needs to occur in relation to the Lismore Shopping Centre.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

Greater Sydney and South Coast

12 March at 4pm AEDT

  • We are continuing to restore the nbn™ network across flood-affected areas of Sydney and the South Coast of New South Wales.
  • The number of homes and businesses impacted by outages on the nbn™ network in Sydney and on the South Coast is now just over 400 premises.
  • The most impacted areas remain the local government areas of Camden and Liverpool. Conditions are improving but our field engineers are yet to gain access to some areas. More than 30 roads remain closed in Western Sydney, which is hampering our restoration activities in that region.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

12 March at 4pm AEDT

  • We continue restoration progress with the number of services impacted by outages on the nbn™ network down to less than 1,700 homes and businesses in Northern New South Wales (NSW).
  • We have been able to access the Fixed Wireless site in Woodburn, NSW, yesterday. We will need to undertake significant repairs to the infrastructure at that site. Where possible, customers are being remotely migrated to nearby alternate nbn™ Fixed Wireless infrastructure.
  • Field technicians have replaced six FTTN nodes in Murwillumbah, NSW, and continue to inspect and repair damaged infrastructure in Tweed Heads, NSW.
  • While we are making progress with restorations, some of the repairs required are complex and access is still an issue in some areas.
  • Areas with the biggest impact include Tweed Heads, Ballina, Murwillumbah and Lismore, and parts of Woodburn, as well as some communities where access is still a problem.
  • We are working as hard as we can to get to those places and restore services, and have more field technicians out and about. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Ballina Surf Club Recovery Centre  (Lighthouse Parade, East Ballina)
    • Broadwater Hall (Little Pitt Street, Broadwater)
    • Coraki (14 Adams Street, Coraki)
    • Lismore (Oakes Oval - 157 Magellan Street, Lismore)
    • Woodburn (Corner of River and Cedar St Woodburn)

  • We are also located at Lismore (Recovery Centre, Southern Cross University Military Road, East Lismore) providing customer support.
  • We are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information. We also continue to regularly update local media.

Greater Sydney and South Coast

11 March at 3:03pm AEDT

  • We have made good progress on restoration of services impacted by outages on the nbn™ network following severe weather in the Greater Sydney and South Coast regions, with services restored to customers in 20 additional suburbs overnight.
  • Around 3,000 services remain impacted impacted by outages on the nbn™ network.
  • Suburbs among the most impacted currently include Adamstown, Balgowlah, Chatswood and Marrickville.
  • We remain in contact with the authorities and are working to restore services safely and as quickly as possible.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
  • A total of up to $6 million in nbn Flood Relief Funding will be made available to eligible phone and internet providers.

11 March at 12:47pm AEDT

  • We continue restoration progress with the number of services impacted by outages on the nbn™ network down to just over 2,000 homes and businesses in Northern New South Wales.
  • While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas.
  • Areas with the biggest impact include Tweed Heads, Ballina, Murwillumbah and Lismore, and parts of Woodburn, as well as some communities where access is still a problem.
  • We are working as hard as we can to get to those places and restore services, and have an increased workforce on the ground. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina)
    • Broadwater Hall (Little Pitt St, Broadwater)
    • Lismore Community Recovery Centre (157 Magellan St, Lismore)
    • Uki Hall (1462 Kyogle Rd, Uki)
    • Wardell Community Centre (Memorial Hall, 49 Richmond St, Wardell)

  • We are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • Relief funding: Read more on our blog about a total of up to $6 million in nbn Flood Relief Funding that will be made available to eligible phone and internet providers.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information. We also continue to regularly update local media.

Greater Sydney and South Coast

10 March at 5:25pm AEDT

  • We currently have around 10,600 services impacted by outages on the nbn™ network in the Greater Sydney and South Coast regions following the recent severe weather. This is up from 8,000 yesterday.
  • We remain in contact with the authorities and are working to restore services safely and as quickly as possible, however the ongoing hazardous conditions may cause access delays in some areas.
  • The most impacted areas remain the local government areas of Camden, Liverpool, Ryde and Shoalhaven.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
  • Relief funding: Since the beginning of the floods in Queensland and New South Wales, almost 325,000 services over the nbn™ network have been impacted, with more than 302,000 so far restored. A total of up to $6 million in nbn Flood Relief Funding will be made available to eligible phone and internet providers.
Updated 11 March 2022

10 March at 5:25pm AEDT

  • We continue restoration progress with the number of services impacted by outages on the nbn™ network down to just over 2,000 homes and businesses in Northern New South Wales (NSW).
  • While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas.
  • Areas still impacted include Tweed Heads, Ballina, Murwillumbah, Lismore, and parts of Woodburn, as well as some smaller communities where access is still a problem.
  • We are working as hard as we can to get to those places and restore services, and have an increased workforce on the ground. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina) – 24/7
    • Broadwater Hall (Little Pitt St, Broadwater) – 24/7
    • Lismore Community Recovery Centre (Oakes Oval, 144 Magellan St, Lismore)
    • Uki Hall (1462 Kyogle Rd, Uki) – 24/7

  • We are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • Relief funding: Since the beginning of the floods, almost 325,000 services over the nbn™ network were impacted across Queensland and NSW, with more than 302,000 so far restored. A total of up to $6 million in nbn Flood Relief Funding will be made available to eligible phone and internet providers.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information. We also continue to regularly update local media.
Updated 11 March 2022

Greater Sydney and South Coast

9 March at 11:38am AEDT

  • We currently have around 8,000 services impacted by outages on the nbn™ network in the Greater Sydney and South Coast regions following yesterday’s severe weather and ongoing localised flooding in some areas.
  • We remain in contact with the authorities and are working to restore services safely and as quickly as possible, however the ongoing hazardous conditions may cause access delays.
  • Impacted areas include the local government areas of Camden, Canterbury Bankstown, Cumberland, Hawkesbury City, Hills Shire, Liverpool, North Sydney, Penrith, Ryde and Shoalhaven.
  • Where services are impacted by power outages, we are working to deploy generators to support connectivity to as many premises in the area as possible.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

9 March at 11:38am AEDT

  • We continue restoration progress with the number of services impacted by outages on the nbn™ network down to just over 3,900 homes and businesses in Northern New South Wales.
  • While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas.
  • Areas still impacted include Tweed Heads, Nimbin, Ballina, Murwillumbah, Coraki, Lismore and parts of Woodburn, as well as some smaller communities where access is still a problem.
  • We are working as hard as we can to get to those places and restore services, and have an increased workforce on the ground. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Alstonville Leisure and Entertainment Centre (42-46 Commercial Rd, Alstonville)
    • Ballina Surf Club Recovery Centre (Lighthouse Parade, East Ballina)
    • Broadwater Hall (Little Pitt St, Broadwater)
    • Coraki Uniting Church (5/15 Adams St, Coraki)
    • Nimbin Town Hall (45 Cullen St, Nimbin)

  • The team will also be visiting Lismore, Kyogle, Murwillumbah, Tyalgum and Uki, and we will keep you updated on these locations.
  • We are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information. We also continue to update local media regularly.

Greater Sydney and South Coast

8 March at 5:43pm AEDT

  • We currently have around 3,400 services impacted by outages on the nbn™ network in the Greater Sydney and South Coast region as a result of the severe weather and localised flooding.
  • We remain in contact with the authorities and are working to restore services safely and as quickly as possible, however the ongoing weather may cause access delays.
  • Impacted areas include the local government areas of Bayside, Camden, Liverpool, Shoalhaven and Waverley.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information. We also continue to update local media daily.

8 March at 5:22pm AEDT

  • We continue restoration progress with the number of services impacted by outages on the nbn™ network down to 5,400 homes and businesses in Northern New South Wales.
  • While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas.
  • We are working as hard as we can to get to those places and restore services, and have an increased workforce on the ground.
  • Areas still impacted include Tweed Heads, Nimbin, Ballina, Murwillumbah, Coraki, Lismore, and parts of Woodburn, as well as some smaller communities where access due to landslides and road closures is still a problem.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Alstonville Leisure and Entertainment Centre
    • Ballina Surf Club
    • Coraki Uniting Church
    • Nimbin Town Hall
    • Broadwater Hall

  • We are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information. We also continue to update local media daily.

8 March at 12pm AEDT

  • There are around 5,800 homes and businesses impacted by outages on the nbn™ network in Northern New South Wales, which has dropped from around 9,200 yesterday afternoon.
  • While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas.
  • We are working as hard as we can to get to those places and restore services, and have an increased workforce on the ground.
  • Areas still impacted include Ballina, Murwillumbah, Coraki, Lismore and parts of Woodburn, as well as some smaller communities where access due to landslides and road closures is still a problem.
  • We have equipment set up at the following venues where community members can access free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service:

    • Alstonville Leisure and Entertainment Centre
    • Ballina Sport and Recreation Centre
    • Coraki Uniting Church
    • Nimbin Town Hall

  • We are working closely with local authorities to deploy emergency assets to other locations as they are requested.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information. We also continue to update local media daily.

7 March at 5:40pm AEDT

  • There are now approximately 9,200 homes and businesses impacted by outages on the nbn™ network in Northern New South Wales, which has decreased from 79,500 yesterday.
  • Around 56,500 homes and businesses came back online after power was restored to the Woodburn Fibre Access Node late yesterday.
  • Other restorations have been successful in the Tweed, Casino and Ocean Shores areas.
  • Areas still impacted include Ballina, Murwillimbah, Mullumbimby and Lismore, as well as some smaller communities where access due to landslides and road closures is still a problem.
  • We are working as hard as we can to get to those places and restore services. We have more teams on the ground from this morning.
  • nbn has also deployed satellite Fly Away Kits to the Alstonville Leisure and Entertainment Centre, and the Ballina Sport and Recreation Centre, which provide free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service. An nbn™ Sky Muster™ Truck is also providing connectivity for the community at the Coraki Uniting Church. We are working closely with local authorities to deploy emergency assets to other locations as they are required.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

7 March at 8:23am AEDT

  • Major restoration of the nbn™ network across northern New South Wales (NSW) has occurred overnight.
  • There are now approximately 8,300 homes and businesses impacted by outages on the nbn™ network in Northern NSW, decreased from more than 79,000 yesterday.
  • Around 56,500 homes and businesses came back online after power was restored to the Woodburn Fibre Access Node late yesterday.
  • Other restorations have been successful in the Tweed, Casino and Ocean Shores areas.
  • Areas still impacted include Lismore, Ballina, Mullumbimby, Byron Bay and Murwillimbah. Many of the areas where nbn™ infrastructure is located remain difficult to access due to road closures. We are working as hard as we can to get to those places and restore services. We have more teams on the ground from this morning.
  • nbn has also deployed satellite Fly Away Kits to the Alstonville Leisure and Entertainment Centre, and the Ballina Sport and Recreation Centre, which provide free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service. An nbn™ Sky Muster™ Truck is also located at the Lennox Head Cultural Centre. We are working closely with local authorities to deploy emergency assets to other locations as they are required.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

6 March at 6:15pm AEDT

  • This afternoon, technicians have been able to successfully access the Woodburn Fibre Access Node and have deployed Temporary Network Infrastructure.
  • Customers across the north coast impacted by the Woodburn site outage may start to see restoration of their nbn™ services this evening. We will be in a position to give a detailed update tomorrow morning.
  • nbn has also deployed satellite Fly Away Kits to the Alstonville Leisure and Entertainment Centre, and at the Lennox Head Cultural Centre, which provide free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service. We are working closely with local authorities to deploy emergency assets to other locations as they are required. 
  • Support at the evacuation centre at Ballina Sport and Recreation Centre is ongoing.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

6 March at 11:17am AEDT

  • The number of homes and businesses impacted by outages across the nbn™ network in flood affected areas of Northern NSW has fallen slightly to around 79,500.
  • The outage at the Woodburn Fibre Access Node continues to be a priority. There are more than 56,500 homes and businesses across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head directly impacted. The site is owned and operated by a third party. There was an attempt to reach the site yesterday to start assessment and repairs however the site could not be reached. Preparation for when access is possible has started, including Temporary Network Infrastructure options for the site.
  • nbn has been working to restore services in the Tweed area and will be working its way south today, with work scheduled in Casino and Ocean Shores. Road closures are preventing access to many of the impacted areas and sites, with some road closures potentially in place for another few days. nbn is working closely with authorities on the ground and are bringing in more resources to bolster restoration efforts.
  • nbn is currently supporting two evacuation centres in Ballina Southern Cross School and Ballina Sport and Recreation Centre with a Sky Muster™ Truck and a satellite Fly Away Kit, which provides free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service. We are working closely with local authorities to deploy emergency assets to other locations as they are required.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
  • We continue to be alerted to instances of people in flood-impacted areas receiving phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to never hand over their information and report it to Scamwatch when possible www.scamwatch.gov.au
Updated at 12:17pm

5 March at 10.53am AEDT

  • Due to the recent severe weather event, the number of homes and business impacted by outages on the nbn™ network across Northern NSW is currently around 81,000.
  • An outage in Woodburn, which is owned and operated by a third party, is impacting homes and businesses across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head.
  • An initial assessment of the damage to the Woodburn site has indicated significant damage to the site and surrounding infrastructure. We are working with the third party provider today, to access the site and determine the damage, with a view to deploy a temporary solution next week, when safe access via road is expected to be available.
  • The remainder of customers impacted are around the Grafton and Lismore areas. Assessments to damage are currently being undertaken where it is safe to do so.
  • An nbn Sky Muster™ Truck and satellite Fly Away Kit have been deployed to the evacuation centre at the Ballina Coast School, which provides free wi-fi connectivity to the community via the nbn Sky Muster™ satellite service.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
  • We’ve been made aware by members of flood-impacted communities that some residents have received phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. Please be aware nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to report it to Scamwatch immediately at www.scamwatch.gov.au

4 March at 5:55pm

  • The number of homes and businesses impacted by outages on the nbn™ network across Northern New South Wales has risen to around 79,000.
  • While this number has increased further, we continue to gain access to the nbn™ network in some areas and have begun restoration work.
  • Where possible, we are deploying generators into the region to support connectivity and will continue to work with the emergency authorities to deploy more generators into areas where waters are receding.
  • The majority of those customers are impacted by the power outage at the Fibre Access Node in Woodburn.
  • Due to floodwaters, it is not possible to access the site safely and we’ve been advised it may be some days before we can get in and deploy temporary infrastructure.
  • The site is owned and operated by a third party and we continue to work closely with them to restore services as soon as it is safe.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • We’ve been made aware by members of flood-impacted communities that some residents have received phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. Please be aware nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to report it to Scamwatch immediately at www.scamwatch.gov.au

4 March at 11:46am

  • The number of homes and businesses impacted by outages on the nbn™ network across Northern New South Wales has risen to around 74,000.
  • While this number has increased, we’ve also been able to gain access to the nbn™ network in some areas and have begun restoration work.
  • Where possible, we are deploying generators into the region to support connectivity and will continue to work with the emergency authorities to deploy more generators into areas as waters recede.
  • More than 56,000 homes and businesses remain impacted due to a power outage at a Fibre Access Node in Woodburn, which provides fixed line services to homes and businesses in Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head. This site had been running on battery power, however the battery has been exhausted.
  • Due to floodwaters, it is not possible to access the site safely and we’ve been advised it may be some days before we can get in and deploy temporary infrastructure.
  • The site is owned and operated by a third party and we continue to work closely with them to restore services as soon as it is safe.
  • The remaining impacted customers (approximately 18,000) are around the Lismore and Ballina areas. This number has increased from approximately 11,000 yesterday.
  • We are working as quickly as possible to restore these remaining services, however this may take some time due to floodwaters still making site access difficult and unsafe in some areas.
  • We are monitoring the situation very closely and encourage people in the affected areas to check the nbn™ outages page regularly, and check with their phone and internet provider for specific information.
  • We encourage everyone to listen to local media and emergency services for relevant flood warnings and weather reports.

3 March at 11:23am

  • The number of homes and businesses impacted by outages on the nbn™ network across Northern New South Wales has risen to around 67,000.
  • More than 56,000 homes and businesses are currently impacted due to a power outage at a Fibre Access Node in Woodburn, which provides fixed line services to homes and businesses in Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head.
  • This site had been running on battery power, however the battery has been exhausted. Due to floodwaters, it is not possible to access the site safely. The site is owned and operated by a third party and we continue to work closely with them to restore services as soon as it is safe.
  • The remaining impacted customers (approximately 11,000) are around the Lismore and Ballina areas. This number has increased from approximately 6,000 late yesterday following further rainfall.
  • We have generators on standby to support connectivity in these areas, which will be deployed once we are able to access these areas.
  • We will also work to restore the remaining services in this area as soon as possible, however this may take some time due to floodwaters still making site access difficult and unsafe in some areas.
  • We are monitoring the situation very closely and encourage people in the affected areas to check the nbn™ outages page regularly, and check with their phone and internet provider for specific information.
  • We encourage everyone to listen to local media and emergency services for relevant flood warnings and weather reports.

2 March at 10:12am

  • The number of premises impacted by outages on the nbn™ network across Northern New South Wales has risen to approximately 62,000.
  • More than 56,000 premises are currently impacted due to a power outage at a Fibre Access Node in Woodburn, which provides fixed line services to homes and businesses in Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head.
  • This site had been running on battery power, however the battery has been exhausted. Due to floodwaters, it is not possible to access the site safely. The site is owned and operated by a third party and we are working closely with them to restore services as soon as it is safe.
  • The remaining impacted premises (approximately 6,000) are around the Lismore area, representing a decrease from more than 12,000 late yesterday. We are working to restore the remaining services in this area as soon as possible, however this may take some time due to floodwaters still making site access difficult and unsafe in some areas.
  • We are monitoring the situation very closely and encourage people in the affected areas to check the nbn™ outages page regularly, and check with their phone and internet provider for specific information.
  • We encourage everyone to listen to local media and emergency services for relevant flood warnings and weather reports.

1 March at 5:10pm

  • The severe weather and flooding is continuing to cause outages across the nbn™ network in Northern New South Wales. As at 4pm this afternoon, there are approximately 12,578 premises impacted by outages on the nbn™ network. The majority of the impact is around the Lismore area. Other impacted areas include Pottsville, Hastings Point, Mullumbimby and Murwillumbah.
  • The majority of outages are related to loss of power. We will have a clearer idea of any damage and how long it will take to restore services once the floodwaters recede and it is safe for technicians to carry out their assessments over the coming days.
  • We are monitoring the situation very closely and encourage people in the affected areas to check the nbn™ outages page regularly, and check with their phone and internet provider for specific information.
  • We encourage everyone to listen to local media and emergency services for relevant flood warnings and weather reports.

1 March at 10:12am

  • Severe weather and flooding is continuing to cause outages across the nbn™ network in Northern New South Wales. As at 8am this morning, there are approximately 9,520 premises impacted by outages on the nbn™ network. The majority of the impact is around the Lismore area.
  • The majority of outages are impacting premises within the Lismore evacuation zone, and are related to loss of power. We will have a clearer idea of any damage and how long it will take to restore services once the floodwaters recede and it is safe for technicians to carry out their assessments.
  • We are monitoring the situation very closely and encourage people in the affected areas to check the nbn™ outages page regularly, and check with their phone and internet provider for specific information.
  • Please listen to local media and emergency services for relevant flood warnings and weather reports, and stay safe.

28 February at 4:56pm

  • The severe weather experienced in Queensland has moved down to Northern New South Wales and is impacting the nbn™ network in the Lismore area. Approximately 5,500 premises are currently experiencing outages on the nbn™ network, many of which are within the evacuation zone.
  • While weather conditions are improving across the Lismore area, thunderstorms and rain are likely to continue throughout the week.
  • We are monitoring the situation very closely and encourage people in the affected areas to check the nbn™ outages page regularly, and to check with their phone and internet provider for specific information.
  • Please listen to local media and emergency services for relevant flood warnings and weather reports, and stay safe.
First published 28 February 2022


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