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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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11,900 more families and business can now switch to the NBN

12 December 2014

This media release was accurate at the date of publication. Some of the information in this media release may no longer be accurate and it is provided for educational and historical purposes only. We recommend that you make your own inquiries before relying on this information.

NBN rollout builds momentum across rural and regional Australia

An additional 11,900 more homes, farms and businesses across Australia can now switch to the National Broadband Network (NBN) after services recently went live across 42 rural and regional communities.

Construction has also commenced to extend the network to a further 12,400 more homes, farms and businesses across 60 communities which will be able to connect to the NBN in the coming 12 months.

This continues the momentum of the NBN rollout with the national footprint now covering more than 146,000 farms, homes and businesses across rural and regional Australia.

NBN Co spokesperson, Tony Gibbs said:

“The rollout of the NBN is gaining momentum across the country, providing homes and businesses with access to internet speeds and bandwidth that many in the big cities take for granted.

“The NBN also helps create many economic and social opportunities for country communities. It can help residents access e-health services, distance education and entertainment on demand, whilst businesses have the ability to increase productivity, reduce costs and access new markets,” Mr Gibbs said.

Below outlines the rural and regional communities where the NBN became ready for service and commenced construction.

New communities where the NBN is now ready for service

State	Region	Parts of towns covered
New South Wales	Central West	Summer Hill Creek, Cargo, Cudal, Canowindra (surrounds), Eugowra, Gooloogong
	New England	Manilla (surrounds), Barraba, Gilgai, Inverell (surrounds)
	Murray	Jindera
	Northern Rivers	Alstonville (surrounds), Dalwood, Meerschaum Vale, Tuckombil, Tregeagle, Woodburn (surrounds), Goolmangar, South Gunderimba
	Mid-North Coast	Eungai Creek
Queensland	South East	Mapleton (surrounds), North Arm, Browns Creek, Cooloolabin, Eumundi West, Pomona (surrounds), Black Mountain (surrounds), Cooroy (surrounds), Tinbeerwah West, Toogoolawah (surrounds)
	Wide Bay Burnett	Gayndah (surrounds)
	North Queensland	Inkerman
South Australia	Murray and Mallee	Mannum (surrounds)
South Australia	Limestone Coast	Penola (surrounds

Victoria	Loddon Mallee	Elphinstone, Taradale
	Grampians	Haven
	Gippsland	Yanakie
Western Australia	Wheatbelt	Beverley (surrounds), Narrogin (surrounds), Williams
Tasmania	Northern	Elizabeth Town
Estimated total number of premises covered:		11,900

New communities where construction has begun

State	Region	Parts of towns covered
New South Wales	Central West	Perthville, Lyndhurst, Dunedoo, Lightning Ridge (surrounds)
	Mid-North Coast	Copmanhurst, Grafton (surrounds), Woodford Island, Sapphire Beach (surrounds)
	Murray	Tocumwal (surrounds), Walla Walla
	Northern Rivers	Duranbah
Queensland	Far North	Bramston Beach, Paddy’s Green, Julatten
	Wide Bay-Burnett	Cordalba, Buxton, Dundowran
	South East	Bli Bli (surrounds)
	Darling Downs	Ravensbourne
Victoria	North East	Chiltern (surrounds), Rutherglen (surrounds), Yackandandah, Mansfield (surrounds), Merrijig, Springhurst, Glenrowan, Milawa, Wangaratta (surrounds)
	Murray	Yarrawonga (surrounds), Baranduda (surrounds)
	South West	Caramut, Port Fairy (surrounds), Tower Hill, Woolsthorpe
	Northern	Kurting, Lockington
	Grampians	Streatham, Warracknabeal (surrounds)
	Greater Melbourne	Bayles
South Australia	Yorke Peninsula	Bute, Price, Port Rickaby, Hardwicke Bay, Point Turton
	Yorke and Mid North	Crystal Brook (surrounds), Port Wakefield, Brinkworth
	Murray and Mallee	Kingston on Murray, Mount McKenzie, Swan Reach
	Fleurieu and Kangaroo Island	Penneshaw, American River, Kingscote (surrounds)
	Barossa	Nuriootpa (surrounds)
Western Australia	Greater Southern	Cranbrook, Shadforth
Western Australia	South West	North Greenbushes, Ambergate
Tasmania	Northern	Swansea (surrounds), Lilydale
Estimated total number of premises covered:		12,400

Media enquiries

NBN Co Media Hotline
P: 02 9927 4200
E: media@nbnco.com.au

Notes to editors

Residents can check if their home or business is in an NBN coverage area at nbnco.com.au/maps. Connect in just three easy steps to start enjoying the benefits of high speed broadband:

Step 1: Order a service

o Contact your preferred telephone company or internet service provider to order a service over the NBN.

Step 2: Installation

o Your service provider will arrange an appointment for NBN Co to test your premises and, if successful, install an outdoor antenna on your roof and a connection box inside your home at the same time – both are currently free of charge for a standard installation.

Step 3: Connect to the NBN

o Once installed, within 24 hours residents should be able to connect their service provider’s modem to the internal NBN Connection Box to begin experiencing the many benefits of fast broadband. For further details on connecting to the NBN fixed wireless network, visit: www.nbnco.com.au/fixed-wireless

NBN Co’s fixed wireless facilities are designed to service less densely populated communities across Australia such as small towns and villages and the outer surrounds of major townships.
NBN Co’s fixed wireless service offers wholesale download speeds of up to 25 megabits per second and wholesale upload speeds of up to five megabits per second to telephone and internet service providers.
End user experience, including the speeds actually achieved over the NBN, depends on some factors outside NBN Co’s control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.
Fixed wireless services are delivered by radio communications via antennas that transmit a signal direct to a small outdoor antenna on your home or business.
Before the network equipment is installed a service validation test will be carried out. Those premises which are unable to be served by fixed wireless may be able to receive NBN Co’s long term satellite service when it becomes available. Visit www.nbnco.com.au/satellite for more information.
In fixed wireless areas copper phone lines will remain in place to provide a landline telephone service, if the end user chooses to use it.
A standard installation of NBN equipment is currently free of charge. Residents should ask their preferred service provider if they have any other fees.
Figures referenced in this release relate to the NBN Co’s fixed wireless rollout.
Premises activated as reported in the NBN Rollout information weekly summary – www.nbnco.com.au/weeklyprogressreport