Your address

The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

View more address information

We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

View more address information

The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

View more address information

Learn more

Note: Some premises may require more work before they are ready to connect.

View more address information

Learn more

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

View more address information

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

View more address information

nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

We’re planning to change your nbn technology.

View more address information

Learn more

This location is connected to the nbn^® network

We’re planning to change your nbn technology.

View more address information

Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

View more address information

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

View more address information

Learn more

This location is connected to the nbn^® network

View more address information

Internet downloads increase by 33 per cent - ABS

01 April 2015

Aussie appetite for fast broadband continues to grow

Australians downloaded enough content online content to fill more than 6.3 billion CDs or 2.8 trillion floppy disks over the past year according to new figures released today.

The Australian Bureau of Statistics (ABS) reports the average broadband downloads grew more than 33 per cent from December 2013 to December 2014. The latest stats reveal there are now 2.33 million people using an internet connection equal or faster than the maximum speeds available on ADSL2+ (24mbps or greater).

NBN Co’s network traffic report also shows growth in heavy internet usage with the average total end-user data consumption on services over the national broadband network now at 67 GB per month (download only) compared with the latest national average of 58 GB per month.

Tony Cross, NBN Co’s Principal Technology Officer said:

“These figures show our appetite for smart devices and online content continues to grow at an exponential rate. The NBN is designed to provide a fast and reliable broadband network to help Aussie households keep up with their insatiable demand for connectivity.”

“With access to fast broadband a family could be simultaneously streaming on-demand entertainment off multiple devices while still working from home using high-definition video conferencing, without worrying about lags or dropouts.”

NBN Co also today announced more than half a million new premises have been added to its national construction plan. The company aims to provide access to fast broadband for 8 million Australian homes and businesses by 2020.

Media enquiries:

Dan Chamberlain
M:0400 569 951
E:danchamberlain@nbnco.com.au

NBN Co Media Hotline
P: 02 9927 4200
E: media@nbnco.com.au

Summary of ABS Internet Activity, Australia, December 2014 report – (click here)

The figures show Australia’s average broadband subscriber usage has grown from 45.6 GB per month in December 2013 to 58.0 GB per month in December 2014.
2.33 million people now use an internet connection equal or faster than the maximum speeds available on ADSL2+ (24Mbps or greater).

Summary of NBN Co network traffic report (31 December 2014):

The average total data usage (upload and download) per end-user on services over the NBN is 83 GB per month.
The average total download usage end-user on services over the NBN is 67 GB per month.
The average total upload usage end-user on services over the NBN is 15 GB per month.
The average wholesale download speed ordered by internet service providers is 33.6 Mbps.

Today’s figures follow other recent research showing increases in demand for smart devices and online content:

There is an average of 8 connected devices per household in Australia, Telsyte Digital Consumer Study, 2015
25 per cent of Aussies now have a Smart TV with 71 per cent connected to the internet, Telsyte Digital Consumer Study, 2015
The main device Australians use for streaming online video remains the computer (67 per cent), followed by smartphones (13 per cent), tablet (9 per cent) and others (11 per cent) which includes games consoles and Smart TVs, Telsyte Digital Consumer Study, 2015
On average Australians spend 448 minutes (7hrs and 28 minutes) a month viewing streaming video such as catch-up TV as well as other content such as YouTube, on PCs and laptops up from 352 minutes (or 5hrs 52 mins), Australian Multi-Screen Report, 2015
In the past year, tablet use has grown to 2 hours and 3 minutes (up from 1 hour 47 minutes) while mobile video viewing rose to 2 hours 47 minutes on a smartphone (compared to 1 hour 56 minutes), Australian Multi-Screen Report, 2015
An estimated 6.2 million adult Australians (35 per cent) used a communications application to either make phone or video calls, or send messages, ACMA Digital Lives Report, 2015
Facebook, Skype, FaceTime, Viber and Apple iMessage are the top five communications applications Australians with Facebook and Skype reaching 69 per cent of users, followed by the video chat application FaceTime (46 per cent), ACMA Digital Lives Report, 2015
Almost half (49 per cent) of Australians have used the internet to work away from the office, ACMA Digital Lives Report, 2015

Notes to editors:

NBN Co average speeds are based on wholesale download speeds from Brownfields, New Developments and Fixed-Wireless services. Average data usage per end-user calculation based on a sample of services from leading Retail Service Providers (RSP) during December 2014.
End user experience including the speeds actually achieved over the NBN depends on the technology over which services are delivered to the premises and some factors outside our control like your equipment quality, software, broadband plans and how the end user’s service provider designs its network.
An average CD-RW can hold around 650mb of data http://sony.storagesupport.com/node/6179
An average floppy disk can hold around 1.44mb of data http://www.unitarium.com/data

Downloads

Internet downloads increase by 33 per cent - ABS

01 April 2015

Media Release

Download (PDF - 214 KB)