We will call you when the nbn™ access network is available at your home, and when the disconnection of your old phone service is approaching. See important note.
Once you’ve connected to the network, we’ll also work with you to verify your alarm is operating correctly.
As nbn is replacing most of the old phone network, your existing medical alarm may not be fully compatible with the nbn™ access network or operate during a power outage.
Have a chat to your alarm provider – they may suggest a new model that uses a battery back-up and can connect over a mobile network.
That way your alarm can still work, even during a power or nbn™ access network outage.
After we have worked with you to confirm your alarm is working correctly, we will close your registration.
Any future queries will need to be directed to your phone and internet provider or medical alarm provider.
If you have special needs or a serious medical condition, speak to your phone and internet provider today about any assistance services they may offer.
As a wholesaler, nbn does not offer these services.
Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical. Other phone or internet providers may also offer priority assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).
Speak to your phone and internet provider today about:
- Whether your services will be impacted by the rollout of the nbn. See important note.
- Connecting your existing service to the nbn™ access network.
- Additional services they may offer for those with medical conditions or special needs.
The nbn™ access network is replacing most of the existing fixed-line phone networks that medical alarms rely on with newer technologies. Although most existing services will be replaced by the nbn™ access network, there are some services that should not be impacted, including those provided over non-nbn fibre networks and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider, and your current device provider, about whether your services will be impacted by the rollout of the nbn™ network.