Under the terms of the Wholesale Broadband Agreement (WBA), nbn and its Customers agree to manage and resolve disputes that may arise under or in relation to the WBA in accordance with a set of rules that are set out in 'Module G' of that agreement (the Dispute Management Rules). nbn has incorporated the same Dispute Management Rules into its other Standard Forms of Access Agreement (SFAAs). The Dispute Management Rules provide that certain functions and responsibilities, which contribute to the fair and efficient resolution of disputes, are to be performed by appointees to the roles of ‘Pool Member’ and ‘Panel Member’. The functions and responsibilities of each role are described in the Dispute Management Rules.
This consultation process seeks the views of Customers and Access Seekers on candidates for re-appointment to the Pool. nbn is proposing to re-appoint the majority of the current Pool Members for a further term of two years. We know that our Customers and Access Seekers are very busy. Please be assured there is no obligation for you to respond to this consultation paper, but you’re welcome to do so if you choose. nbn requests Customers and Access Seekers send any feedback to contractmanager@nbnco.com.au by 5:00pm on 30 July 2018.
This paper contains confidential appendices with the CV and/or Bio for each candidate, as well as the daily rates that would apply in the event of their appointment to a Panel. This confidential information has been redacted in this version. If you are a Customer or an Access Seeker and require access to the confidential version of this paper for the purpose of engaging in this consultation process, please contact nbn at contractmanager@nbnco.com.au.
