How network congestion can impact your internet experience

There are a range of factors that can affect your internet experience, including network congestion. Here, we take a look at how network congestion occurs and what you can do about it.

Speak to your phone or internet provider

nbn is a wholesaler. When choosing an nbn™ powered plan from your provider, be sure to ask about the actual speeds you can expect to experience, both during typical peak times like the evening, as well as during off peak periods. Providers may also be able to provide information on any limitations that could affect your service.
If you're already connected to an nbn™ powered plan and experiencing buffering or slower than expected speeds, go online and perform a speed test during peak and off-peak times to compare. Then, talk to your provider about options moving forward – they should have information on typical busy period speeds and performance, and any known information that may be affecting the service.
Your next steps

Find out if the nbn™ network is available at your home or business.

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nbn is a provider of wholesale speeds to service providers. Your experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by network congestion on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency. nbn™ wholesale speed tiers available to your provider vary depending on the access technology in your area.