nbn™ Sky Muster™ Plus satellite service

^* Exclusions and fair use conditions apply. If you’re accessing your connection via a Virtual Private Network (VPN) between 4pm and 12 midnight, all activities will count towards your monthly data allowance even those specified above as ‘uncapped data activities’. For more information on which internet activities are uncapped, which traffic may be shaped to proactively protect the nbn™ broadband access and ensure fair access to the network for all users, and exclusions, visit nbnco.com.au/skymuster-plus or speak to your internet service provider. For details on fair use conditions, contact your internet service provider.

^{^} Note that, to proactively protect and ensure the fair access to the nbn™ broadband access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

• uploads and downloads via peer to peer; 
• uploads and downloads to cloud storage platforms; 
• PC and smartphone operating system updates; 
• software/application updates; 
• gaming software updates; 
• any other uncapped data traffic related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight.

^¶ Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped. 

¹ Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped. 

² Note that an end user’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software or signal reception). Wholesale speeds may be reduced if the monthly data allowance is exceeded (refer to [nbnco.com.au/skymuster-plus]).  Satellite end users may also experience latency. 

³ Examples of Unfair use include: 

• routinely transferring, or knowingly allowing the routine transfer of, large files greater than 20MB via email
• downloading, or knowingly allowing the downloading of, software, application or operating system updates for more than 20 unique devices 
• masking, manipulating or changing the signature of traffic, or knowingly permitting the masking, manipulating or changing the signature of traffic, to:
  - present video streaming or VPN traffic as uncapped data usage
  - present one type of uncapped data usage as another type of uncapped data usage; or
  - otherwise avoid the accurate measurement of data transfers or the application of any applicable data transfer rates or data usage allowances
• performing, or knowingly permitting the performance of, excessive automated polling, refreshing or scraping of websites. 

It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider.

⁴ nbn will assess whether an installation is standard, because practical and optimal installations differ at different locations. End customers should contact their preferred internet service provider to ask about the retail prices they charge. 

¹Most video streaming, between 4pm and 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped.

²Once your monthly data allowance for video streaming¹ and VPN traffic between 4pm – 12am midnight is exhausted, maximum wholesale download speeds will be shaped to 512kbps and maximum wholesale upload speeds will be shaped to 256kbps for video streaming¹ and VPN traffic between 4pm and 12am midnight for the remainder of the calendar month.

³To proactively protect and ensure the fair access to the nbn™ broadband access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

• uploads and downloads via peer to peer; 
• uploads and downloads to cloud storage platforms; 
• PC and smartphone operating system updates; 
• software/application updates; 
• gaming software updates; 
• any other uncapped data traffic related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight. 

⁴Exclusions and fair use conditions apply. Examples of Unfair use include: 

• an end user routinely transferring, or knowingly allowing the routine transfer of, large files greater than 20MB via email; and
• an end user downloading, or knowingly allowing the downloading of, software, application or operating system updates for more than 20 unique devices. 

It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider 

⁵An end user’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software or signal reception). Wholesale speeds may be reduced if the monthly data allowance is exceeded (refer to nbnco.com.au/skymuster-plus). Satellite end users may also experience latency.

⁶nbn will assess whether an installation is standard, because practical and optimal installations differ at different locations. End customers should contact their preferred internet service provider to ask about the retail prices they charge. 

¹If you’re accessing your connection via a Virtual Private Network (VPN) between 4pm – 12 am midnight, all activities will count towards your monthly data allowance, even those specified as ‘uncapped data activities’.

²Exclusions and fair use conditions apply. Examples of Unfair use include: 

• an end user routinely transferring, or knowingly allowing the routine transfer of, large files greater than 20MB via email; and
• an end user downloading, or knowingly allowing the downloading of, software, application or operating system updates for more than 20 unique devices. 

It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider.

nbn does not currently charge your internet service provider for a professional installation which meets nbn’s requirements^~. Wiring and cabling changes, or the installation of additional wall outlets, may incur a fee. Ask your internet service provider what fees and charges will apply to you.

_{^~ nbn will assess whether an installation is standard, because practical and optimal installations differ at different locations. End customers should contact their preferred internet service provider to ask about the retail prices they charge.}

With nbn™ Sky Muster™, all data counts towards your monthly data allowance at a wholesale level and there is a set amount per month to use for online activities. Whereas with nbn™ Sky Muster™ Plus, plans provide uncapped internet data for all activities, except video streaming^¶ and VPN traffic, that only count towards your monthly data allowance between 4pm and 12am midnight. Exclusions and fair use policies apply. For more information on uncapped activities, activities that may be shaped to proactively protect the nbn™ broadband access network and protect fair access to the network for all users, and exclusions, visit nbnco.com.au/skymuster-plus or contact your preferred internet service provider. For details on fair use conditions, contact your internet service provider.

_{^¶Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped}

You will receive the full monthly data allowance from the day your nbn™ Sky Muster™ Plus plan is activated. Your monthly data allowance will then be reset on the first day of the next calendar month.

For plans powered by nbn™ Sky Muster™ Plus, once the monthly data allowance for video streaming^¶ and VPN traffic between 4pm and 12am midnight is exhausted, traffic on that plan will be shaped to 512kbps maximum wholesale download speeds and 256kbps maximum wholesale upload speeds for video streaming^¶ and VPN activities only between 4pm and 12am midnight for the remainder of the calendar month. To proactively protect and ensure the fair access to the nbn™ broadband access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

• uploads and downloads via peer to peer; 
• uploads and downloads to cloud storage platforms; 
• PC and smartphone operating system updates; 
• software/application updates; 
• gaming software updates; 
• any other uncapped data traffic related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight. Other exclusions and fair use conditions may apply*.

_{^¶ Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped.}

_{^* Examples of unfair use include: routinely transferring large files greater than 20MB via email; downloading software, application or operating system updates for more than 20 unique devices; masking, manipulating or changing the signature of traffic to: present capped use as uncapped use, uncapped use as a different type of uncapped use, or otherwise avoid accurate data transfer measurement; performing excessive automated polling, refreshing or scraping of websites. It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider.} 

nbn™ Sky Muster™ Plus plans provide uncapped internet data for all activities except video streaming^¶ and VPN use that only count towards your monthly data allowance between 4pm and 12am midnight. Exclusions and fair use conditions apply.* For more information on exclusions and fair use conditions, please refer to the nbn™ Sky Muster™ Plus wholesale Consumer Plans table or contact your internet services provider.

Note the types of video streaming^¶ and VPN traffic that count towards your monthly data allowance between 4pm and 12am midnight is subject to change, please refer to [nbnco.com.au/skymuster-plus] for the most up-to-date information. 

_{^¶ Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped.}

nbn™ Sky Muster™ plans have two wholesale speeds tiers available. Speeds that you actually experience will fluctuate but wholesale speeds will peak at 12/1Mbps or 25/5 Mbps depending on the tier chosen.

nbn provides wholesale services to phone and internet providers. Note that your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, signal reception or how your provider designs its network). Wholesale speeds for an nbn™ Sky Muster™ plan may be reduced if the monthly data allowance is exceeded. Satellite end users may also experience latency.

All plans powered by nbn™ Sky Muster™ Plus are based on a wholesale speed tier of 25/5Mbps. This means that nbn commits to supply speeds up to a peak wholesale speed of 25/5Mbps at least once a day (and will investigate services that are not able to reach wholesale speeds of 25/5Mbps at least once a day) but some plans powered by nbn™ Sky Muster™ Plus may be able to achieve higher speeds (subject to network availability). Speeds that you actually experience will fluctuate, and while some services have the potential to deliver wholesale speeds higher than 25/5Mbps from time to time (subject to available network capacity), this is not guaranteed. Wholesale speeds may be reduced if the monthly data allowance is exceeded. 

To proactively protect and ensure the fair access to the nbn™ broadband access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

• uploads and downloads via peer to peer; 
• uploads and downloads to cloud storage platforms; 
• PC and smartphone operating system updates; 
• software/application updates; 
• gaming software updates; 
• any other uncapped data traffic related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight. Other exclusions and fair use conditions may apply*.

Note that your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software and signal reception). Satellite end users may also experience latency. 

_{^* Examples of unfair use include: routinely transferring large files greater than 20MB via email; downloading software, application or operating system updates for more than 20 unique devices; masking, manipulating or changing the signature of traffic to: present capped use as uncapped use, uncapped use as a different type of uncapped use, or otherwise avoid accurate data transfer measurement; performing excessive automated polling, refreshing or scraping of websites. It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider.} 

Plans powered by nbn™ Sky Muster™ Plus have uncapped internet data for all activities except video streaming^¶ and VPN traffic that only counts towards your monthly data allowance between 4pm and 12am midnight. Once the monthly data allowance is exhausted, video streaming^¶ and VPN traffic will be shaped to 512kbps and maximum wholesale upload speeds will be shaped to 256kbps between 4pm and 12am midnight for the remainder of the calendar month. To proactively protect and ensure the fair access to the nbn™ broadband access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

• uploads and downloads via peer to peer; 
• uploads and downloads to cloud storage platforms; 
• PC and smartphone operating system updates; 
• software/application updates; 
• gaming software updates; 
• any other uncapped data traffic related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight. Other exclusions and fair use conditions may apply*.

_{^* Examples of unfair use include: routinely transferring large files greater than 20MB via email; downloading software, application or operating system updates for more than 20 unique devices; masking, manipulating or changing the signature of traffic to: present capped use as uncapped use, uncapped use as a different type of uncapped use, or otherwise avoid accurate data transfer measurement; performing excessive automated polling, refreshing or scraping of websites. It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider.} 

_{^¶ Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped.}

Data is how much content you download and upload from and to the internet, whereas speed is how fast this data travels between the internet and your devices. For example, every time you stream an online video, you’re downloading data. If you’re posting an image or saving a file to ‘the cloud’, you’re uploading data. The amount of data you require from your internet plan will be dependent on the kinds of activities you enjoy doing and how often.

Speeds will fluctuate over time. Your experience, including the speeds actually achieved over he nbn™ broadband access network, depends on many factors including the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, signal reception, or how your provider designs its network). Satellite users may experience latency.

For nbn™ Sky Muster™ Plus, wholesale speeds may be reduced if the monthly data allowance is exceeded (refer to the question titled “What happens when I exhaust my monthly data allowance?”). 

To proactively protect and ensure the fair access to the nbn™ broadband access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

• uploads and downloads via peer to peer; 
• uploads and downloads to cloud storage platforms; 
• PC and smartphone operating system updates; 
• software/application updates; 
• gaming software updates; 
• any other uncapped data traffic related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight. Other exclusions and fair use conditions may apply*.

_{^* Examples of unfair use include: routinely transferring large files greater than 20MB via email; downloading software, application or operating system updates for more than 20 unique devices; masking, manipulating or changing the signature of traffic to: present capped use as uncapped use, uncapped use as a different type of uncapped use, or otherwise avoid accurate data transfer measurement; performing excessive automated polling, refreshing or scraping of websites. It is also unfair use to knowingly allow any of these things. For further details on fair use conditions, contact your internet service provider.} 

Yes. Regardless of whether you’re uploading or downloading, if you are streaming video^¶ or using VPN between 4pm and 12am midnight, it will be counted towards your nbn™ Sky Muster™ Plus monthly data allowance.  Exclusions and fair use conditions apply. Visit nbnco.com.au/skymuster-plus or contact your internet service provider. For more details on fair use conditions, contact your internet service provider.

_{^¶ Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped.}