How your broadband gets to you
The nbn™ broadband access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy. Here’s a step by step guide illustrating how it all works.
Step 5
It’s now time to select an nbn™ powered plan from a phone and internet provider.
To get the best experience, check your address and talk to your provider about the nbn™ powered plans available in your area, as well as the actual speeds you can expect to experience, particularly during peak times like the evening.
So who do you contact?
Contact nbn for:
Information about the nbn™ rollout
When to connect
Contact your provider for:
Plans, pricing and ordering a new nbn™ powered plan
Installation and activation enquiries
Ongoing support and troubleshooting
Your next steps
Find out if Australia's new broadband access network is available at your home or business
Speed
How network congestion can impact your experience
Speed
Choosing the right speed
Learn
Journey through the evolution of the internet
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nbn is a provider of wholesale speeds to service providers. Your experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by network congestion on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency. nbn™ wholesale speed tiers available to your provider vary depending on the access technology in your area.